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Privacy Policy – Glow Driving School
This Privacy Policy explains how Glow Driving School collects, uses, and protects your personal information when you use our services or interact with our website.
We are committed to handling personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you enquire about or book driving lessons with Glow Driving School, we may collect the following information:
- Full name and address
- Date of birth
- Contact details (phone number and email address)
- Driving licence information
- Lesson availability and scheduling preferences
- Payment information (processed securely by third-party payment providers)
- Lesson records, progress notes, and instructor assessments
We only collect personal data that is necessary to deliver driving instruction and related services.
How We Use Your Information
Your personal information is used to:
- Provide and manage driving lessons
- Schedule lessons and assign instructors
- Communicate regarding bookings, cancellations, or updates
- Process payments securely
- Monitor learning progress and lesson history
- Comply with DVSA and other legal or regulatory requirements
- Improve our services and customer experience
Your data is not used for purposes unrelated to driving instruction.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contract – to provide driving lessons you have booked
- Legal obligation – to meet DVSA and regulatory requirements
- Legitimate interests – to operate, manage, and improve our services
- Consent – where required, such as for marketing communications
Where processing is based on consent, you may withdraw it at any time.
Information Sharing
Glow Driving School does not sell, rent, or trade personal data.
Personal information may be shared only where necessary with:
- The DVSA, where required for regulatory or test-related purposes
- Payment service providers for secure transaction processing
- Insurance providers, where applicable
- Legal or regulatory authorities when required by law
All third parties are required to handle personal data securely and lawfully.
Data Security
We take appropriate technical and organisational measures to protect personal information, including:
- Secure storage of digital and physical records
- Restricted access to personal data
- Secure handling and disposal of information
While no data transmission or storage system is completely secure, we actively manage risks and respond promptly to any security concerns.
Data Retention
Personal data is retained only for as long as necessary for:
- Delivering driving lessons
- Legal, insurance, and regulatory record-keeping purposes
Once personal data is no longer required, it is securely deleted or destroyed.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your data (where legally permitted)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
Requests can be made using the contact details provided below.
Cookies
Our website may use cookies to ensure basic functionality and analyse website usage.
Non-essential cookies are used only with your consent and can be managed through your browser settings.
Changes to This Policy
This Privacy Policy may be updated from time to time.
Any changes will be published on this page and will take effect immediately upon posting.
Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Glow Driving School
Email: info@glowdrivingschool.co.uk
Phone: 020 8087 4546
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
